COVID-19

We’re so excited to have you stay with us! To keep things smooth, safe, and super fun, here are a few things you need to know before you arrive:

🩺 Health & Safety First!

• The primary guest will need to sign a mandatory registration before or at check-in.
  
• Parents are required to sign the Pedal Cart Agreement, and those with furry companions the Pet Owner Agreement.
  
• Maintain a cruisey 5kms p/h when driving within the park.
• For everyone’s safety, children must be supervised at all times while in the park.
• For safety- charging electric vehicles, e-bikes and mobility scooters is strictly prohibited, directly from caravan site or cabin power outlets. Please speak with management to arrange use of the EV chargers.

💳 Payments & Deposits

• A deposit is required within 24 hours of booking to lock in your stay.
  
• The full balance is due 7 days before arrival.
  
• Staying during a peak period (like school holidays, public holidays, long weekends, or local events)?
  
• Your full payment is due 30 days prior to arrival.

❌ Cancellations & Changes

• Cancelling within 7 days of arrival? Sorry, no refund 😢
  
• Cancelling outside of 7 days?
  
• You’ll get a refund minus a $50 fee for cabins or $20 for sites.
  
• For peak periods, cancel at least 30 days before arrival to receive a refund (minus the above fee).
  
• No-shows or late arrivals (after 10 a.m. the day after your check-in) may forfeit your booking without a refund.
  
• Want to make changes? Just give us a call. Changes depend on availability, and some special offers can’t be changed or cancelled.
  

🕓 Checking In & Out

• Reception hours: 9:00 a.m. – 6:00 p.m (Everyday)

Check in times:

• Sites: from 12 p.m.
  
• Cabins: from 2 p.m.
  
• Arriving late? Call us ahead during reception hours to arrange a late check in.

Check out times:

• Cabins: by 10 a.m.
  
• Sites: by 11 a.m.

Need a late check-out? 

Cabins:

• 12 p.m. check out – $20
  
• 4 p.m. check out – $40

Sites:

• Check out up to 6 p.m. – $20

*BIG4 Perks Members*: Enjoy FREE early check-in and late check out.

🔔 Late check-outs are subject to availability, so just ask Reception when you arrive.

If you have any questions, give us a call or email us a message—we’re here to help you have the best stay ever! 🌞